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TimePilot iButton Locks: Smart, simple, secure

Technical support and troubleshooting

Our support technicians can be reached in several ways:

By e-mail

Our e-mail address is:
Support@TimePilot.com

By phone or fax

Voice: 630.879.6400
Fax: 630.879.8072

By mail

Our street address is:
TimePilot Corporation
340 McKee Street
Batavia, Illinois 60510

Documentation

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Software Troubleshooting

Problem

Possible reason

Solution

iButton Key is not working.

Key isn’t set up in system or restricted.

Check lock to see if the key has access. See Chapter 4 or 5 in the user manual for instructions.

Red light in lock’s iButton probe; lock beeps three times.

Batteries are low.

Change batteries and reset the time on lock.

Green light is on and two beeps, but motor is not running.

No power to the lock motor.

Make sure the motor wire is firmly connected to the two halves of the lock.

Temporary Code is not working

Access code has expired.

Check the expiration date on the access code or reissue an access code.

Will changing the batteries erase the key list in the lock?

Answer: No.

The key list and time table are stored inside the lock's flash memory. Disconnecting the batteries can’t erase them.

After changing the batteries, the Temporary Code stops working.

Internal time is lost.

Reset the time on the lock. See Chapter 9 in the user manual for instructions.